Haven Hair Lounge: A Website Refresh Built Around the Stylist Experience

Client: Haven Hair Lounge · Hemet, California
Services: Wix website refresh, team and stylist pages, content updates, appointment-request workflow, form and email-routing testing, responsive optimization, SEO, accessibility, and technical support
Live Website: https://www.havenhairlounge951.com/

The Challenge

Haven Hair Lounge already had a warm, recognizable online presence and a growing team of stylists. As the salon expanded, the website needed a clearer and more consistent way to introduce each stylist, communicate specialties and availability, and help prospective clients connect with the right person.

Salon owner Kristen “Krissy” Cruz also wanted several existing stylist profiles updated, new stylists added, and the client-inquiry process reviewed. Appointment requests were being submitted through individual stylist forms, but the salon needed greater confidence that submissions, email notifications, confirmation messages, and routing were working correctly.

The goal was not to replace Haven Hair Lounge’s personality or visual identity. The project focused on refining the existing experience, strengthening the team presentation, and making the path from discovering a stylist to requesting an appointment easier to understand and maintain.

The Approach

TB Designs and Services refreshed the Wix website while preserving Haven Hair Lounge’s established warm, welcoming visual style.

Team & Stylist Experience

The team area was reorganized to create a more consistent experience across stylist profiles and make it easier for visitors to compare specialties and select the stylist who best matched their needs.

The refresh included:

• Adding new stylist profiles for Aspen Mcginnis and Hannah Oliveros

• Updating existing stylist biographies, specialties, availability, links, and profile information

• Replacing changing “X years of experience” language with each stylist’s career start year where requested

• Refining team-page presentation and stylist-card consistency

• Updating appointment-request calls to action

• Reviewing profile layouts across desktop and mobile

• Correcting content, links, and visual inconsistencies discovered during the refresh

The site continued to use each stylist’s personality and supplied information rather than forcing every profile into identical copy.

Appointment Request & Email Routing

A major part of the refresh involved reviewing what happened after a potential client selected a stylist and submitted an appointment request.

TB Designs and Services tested the stylist-specific forms and reviewed the related Wix email and automation configuration.

The work included:

• Testing appointment-request forms

• Confirming successful submissions

• Verifying stylist-specific email routing

• Testing customer confirmation emails

• Reviewing internal notification behavior

• Troubleshooting sender and collaborator-permission limitations

• Checking buttons and links leading into the appointment-request process

• Confirming the current stylists’ forms and routing before project closeout

This allowed the website refresh to address both the visible client experience and the backend path used to receive those inquiries.

Responsive, SEO & Accessibility Review

After the primary design and content updates were completed, the site was reviewed beyond the individual stylist pages.

TB Designs and Services completed:

• Desktop and mobile visual checks

• Layout and spacing refinements

• Transition and presentation adjustments

• Link and button testing

• SEO cleanup

• Accessibility corrections

• General Wix troubleshooting

• Final content and technical quality checks

The objective was to leave the existing site more consistent and maintainable rather than simply adding new profiles and walking away.

The Result

Haven Hair Lounge now has a more organized and consistent stylist experience across the website.

Visitors can:

• Browse the salon team

• Review individual stylist specialties

• View availability information

• Learn more about each stylist

• Navigate to the appropriate appointment-request experience

• Submit requests through forms whose routing and confirmation behavior were tested as part of the project

Behind the scenes, the refresh also addressed form routing, email behavior, technical corrections, SEO, accessibility, and responsive presentation.

Most importantly, the completed project stayed aligned with the salon’s existing identity rather than replacing it. The result is a refreshed website that better supports a growing team while retaining the warm visual character Krissy wanted to preserve.

Project Highlights

Platform: Wix
Industry: Hair Salon / Beauty
Location: Hemet, California

Services Provided:

• Website refresh

• Team-page redesign and organization

• New stylist profile development

• Existing stylist content updates

• Responsive optimization

• Appointment-request form testing

• Email-routing verification

• Wix automation troubleshooting

• SEO cleanup

• Accessibility improvements

• Technical support

• Final client review and corrections

Client Feedback

“It looks amazing.”

The final client review also reflected a positive experience working with TB Designs and Services, with Krissy describing the process as easy and pleasant.

Explore the project:
Visit Haven Hair Lounge: https://www.havenhairlounge951.com/

Need a thoughtful website refresh for your business?
TB Designs and Services helps small businesses improve their websites, branding, content, digital systems, and client experience.

Visit: https://www.tb-designs-and-services.com/

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Haven Hair Lounge Website Refresh Case Study | TB Designs and Services

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See how TB Designs and Services refreshed Haven Hair Lounge’s Wix website in Hemet, CA with updated stylist profiles, responsive improvements, appointment-form testing, email routing, SEO, accessibility, and technical support.